Customer Bill of Rights for the Home Inspection Industry

At Sentinel Home Inspections, we believe every customer deserves the highest standard of service when it comes to home inspections. We understand that a home is one of the most significant investments you will make, and it is our commitment to provide you with professional, thorough, and unbiased inspection services. To ensure that we consistently meet and exceed your expectations, we have established this Customer Bill of Rights as a promise to you, our valued client. This document outlines the rights and standards of service that you can expect from our company and our inspectors throughout the inspection process.

1. Right to Professional ConductCustomers have the right to receive professional service from inspectors who conduct themselves ethically and with integrity at all times.

2. Right to Certified ExpertiseCustomers are entitled to have their property inspected by a qualified and properly certified inspector. Inspectors should maintain up-to-date knowledge of industry standards and practices through continuous education.

3. Right to Clear CommunicationCustomers have the right to clear, concise, and jargon-free communication before, during, and after the inspection. This includes explanations of the inspection process, findings, and any recommended actions.

4. Right to Comprehensive InspectionCustomers are entitled to a thorough inspection that adheres to a standardized checklist or scope of work. All major systems and components of the property should be evaluated.

5. Right to Timely ServicesCustomers have the right to receive timely services, including the scheduling of inspections and delivery of the inspection report, as agreed upon or within a reasonable time frame.

6. Right to Detailed and Accurate ReportingCustomers have the right to receive a detailed and accurate report that documents the condition of the property, including descriptions and photographs of any issues found. The report should be easy to understand and organized logically.

7. Right to ConfidentialityCustomers have the right to confidentiality regarding their inspection results. Information from the inspection should not be disclosed to any third party without the express consent of the customer, except as required by law.

8. Right to ImpartialityCustomers have the right to an unbiased inspection. Inspectors must disclose any potential conflicts of interest and should not engage in any activities that could compromise their impartiality.

9. Right to Safety and RespectCustomers have the right to have their property respected during the inspection. This includes ensuring that the property is left in the same condition it was found and that any safety concerns are immediately communicated.

10. Right to Satisfaction and RecourseCustomers have the right to be satisfied with the inspection services provided. If the service does not meet the agreed-upon standards or expectations, customers are entitled to recourse, which may include a re-inspection, refund, or other compensatory measures.

11. Right to Pre and Post-Inspection SupportCustomers are entitled to support both before and after the inspection, including answers to their questions, explanations of the report findings, and guidance on any necessary follow-up actions.

12. Right to TransparencyCustomers have the right to transparency regarding the inspection process, including the tools and methods used, and any limitations of the inspection.

13. Right to a Fair Negotiation ToolCustomers have the right to use the inspection report as a fair and balanced tool in their negotiations with the seller, including a clear outline of what should be fixed or compensated for.

14. Right to Peace of MindCustomers have the right to peace of mind, knowing that their inspector has provided a thorough and accurate assessment of the property's condition.

15. Right to a Second OpinionIf necessary, customers have the right to seek a second opinion on any major issues discovered during the inspection.

16. Right to ValueCustomers have the right to feel that they received valuable service for their money, with clear evidence of the thoroughness and accuracy of the inspection.